I took my BMW here after my car wouldn't start even though I had a new battery and starter installed by another shop, because I read online that these guys were the experts. They told me that they would charge $150 to look at the car and figure out the problem. A few days later they call me back saying they checked the car and it needs a new battery and starter?
Obviously I was confused, but they assured me that after doing extensive checks, they found that the brand new battery and starter I had just installed were fried. They quoted me over $680 for a brand new Bosch starter but I told them I would supply my own because the same starter can be bought locally for less than half that price. After bringing them the parts, they call me back at the end of the day to inform me that after opening it up to install the starter, they found that my valve cover was leaking and oil seeped into my coils and plugs; they quoted me over $3500 for the work. OK but why did you not tell me this after I paid you $150 to diagnose the problem!?
Of course I was not in a position to just drop $3500 so I told them again I would source the parts myself. This time they told me their policy just changed, I can't do that anymore. WHAT!? I already supplied the starter but now you're saying I can't supply the rest of the parts to fix my car? Your policy just happened to change all the sudden? Obviously I knew they were just trying to take as much of my money as possible at this point so I told them I would take the car somewhere else.
At the very end before I was about to take the car away they offer me to get the car started again for only $400 by cleaning the oil off but I declined because by that point I did not trust them at all anymore.
This is the worst experience I have ever had at a mechanic. Do not take your ca here. They only want your $ at all costs!
